Refund, Return & Exchange Policy

At Shoe Bespoke, every product is carefully handcrafted and
quality-checked before dispatch. Since many of our products are made-to-order
and customized, we offer a hassle-free 60-Day Exchange Policy
for eligible unused products.

1. Exchange Policy

Size Exchange

You may request a size exchange within 60 days of delivery if:

• The product is unused.
• The product is unworn.
• Original packaging is available.
• All tags, accessories and invoice are included.

Manufacturing Defects

Every Shoe Bespoke product comes with a
6-Month Manufacturing Warranty
covering:

• Pasting defects
• Stitching defects
• Colour-related manufacturing defects

Please contact our support team with clear photos and a description of the issue.
After inspection, we will arrange a repair at no additional cost if the defect
falls under warranty.

Products outside the warranty period can still be repaired at an additional cost.

Note: Shoe Bespoke reserves the right to determine whether a product qualifies as a manufacturing defect.

2. Sale & Discounted Products

Products purchased during sales, promotions or at discounted prices are
not eligible for exchange due to size or fit issues.

If a discounted product is delivered damaged, a replacement or refund may be
provided subject to the damaged product policy below.

3. Damaged Product Policy

A replacement or refund will only be considered if:

• An uninterrupted unpacking video is recorded while opening the package.
• The issue is reported within 48 hours of delivery.
• The product has not been used or worn.

Claims submitted without an unpacking video or after 48 hours will not be accepted.

4. No Return & No Refund Policy

All Shoe Bespoke products are non-returnable and non-refundable.

Returns or refunds are not accepted for:

• Change of mind
• Dislike of colour or design
• Preference changes after purchase
• Natural variations in genuine leather texture, grain or colour

5. Exchange Process

To request an exchange, please provide:

• Order Number
• Customer Name
• Contact Number
• Reason for Exchange
• Photos or videos (if applicable)

Once approved, our customer support team will guide you through the exchange process.

6. Important Notes

• Customized and personalized products are non-returnable and non-refundable.
• Shoe Bespoke reserves the right to reject claims that do not meet the above conditions.
• By placing an order, you agree to this Refund, Return & Exchange Policy.

Contact Us

Website: https://shoebespoke.com

Email: orders@shoebespoke.com

Customer Support: +91 98122 27812