At Shoe Bespoke, every product is carefully crafted and quality-checked before dispatch. As many of our products are made-to-order and customized, we offer an easy 60-day exchange policy for unused products.
1. Exchange Policy
We only offer an exchange in the following cases:
a) Size Issues
If you have received the wrong size or require a size exchange, you may request an exchange within 60 days of delivery.
The product must be:
- Unused
- Unworn
- In its original packaging
- With all tags, accessories, and invoices intact
b) Manufacturing Defects
Coverage: We offer a 6-month warranty from the date of purchase for any manufacturing defects related to pasting, stitching, or colour issues.
Process: If you encounter any manufacturing defects, please contact our customer service team with detailed photos and a description of the issue. We will assess the problem, and if it is covered under our warranty, we will arrange a repair at no additional cost. If the product is out of warranty, we can still repair it at an additional cost.
Please Note: Shoe Bespoke reserves the right to inspect the product and determine whether the issue qualifies as a manufacturing defect.
2. Sale & Discounted Products
Items purchased during a sale, promotional offer, or at a discounted price are not eligible for exchange or return due to size or fit issues.
However, if the product is received in a damaged condition, we may provide a refund or replacement, subject to the conditions below.
3. Damaged Product Policy
A refund or replacement will only be considered if:
- The damage is clearly visible in an uninterrupted unpacking video taken at the time of opening the package.
- The issue is reported to us within 48 hours of delivery.
- The product has not been used or worn.
Claims submitted without an unpacking video or after 48 hours of delivery will not be accepted.
4. No Return & No Refund Policy
All products purchased from Shoe Bespoke are non-returnable and non-refundable.
We do not accept returns or refunds due to:
- Change of mind
- Dislike of the colour or design
- Changes in personal preference after purchase
- Minor variations in leather texture, colour, or finish, as genuine leather is a natural material
4. Exchange Process
To request an exchange, please contact our customer support with the following details:
- Order Number
- Customer Name
- Contact Number
- Reason for the exchange
- Photos and videos (if applicable)
Once your request is approved, our team will guide you through the exchange process.
6. Important Notes
- Customized and personalized products are strictly non-returnable and non-refundable.
- Shoe Bespoke reserves the right to reject any claim that does not meet the above conditions.
- By placing an order with Shoe Bespoke, the customer agrees to this Refund, Return & Exchange Policy.
Contact Us
Website: www.shoebespoke.com
Email: Shoebespoke@gmail.com
Customer Support: +91-9812227812
Thank you for choosing Shoe Bespoke – Handcrafted Luxury, Made for You.