Every Shoe Bespoke pair is made to order using the customer’s selected size, design and reference. For this reason, we do not accept general returns or provide refunds for change of mind. We offer an easy size exchange within 30 days of delivery for eligible, unused products in their original condition.
1. Eligible Size Exchange
You may request one size exchange within 30 days of delivery when all of the following conditions are met:
- The product is unused and unworn.
- The product is in its original condition and original packaging.
- All tags, accessories and the invoice are intact.
- The product was purchased at full price and was not customized or personalized.
Products showing wear, creasing, sole marks, alteration, damage caused after delivery, or missing packaging or accessories are not eligible.
2. Products Not Eligible for Size Exchange
- Sale, promotional or discounted products.
- Customized or personalized products.
- Products used, worn, altered or not returned in their original condition.
- Requests made more than 30 days after delivery.
3. No General Returns or Refunds
Because our products are made to order, we do not accept returns or issue refunds for change of mind, dislike of colour or design, personal preference, or minor natural variations in leather texture, colour or finish.
A refund or replacement is considered only for an approved wrong-item or delivery-damage claim under section 4.
4. Wrong or Damaged Product
If you receive the wrong product or a product damaged in transit, contact us within 48 hours of delivery. Your claim must include your order number, clear photographs and an uninterrupted unpacking video recorded when the parcel was first opened. The product must remain unused.
After inspection and approval, we will arrange a replacement. If a replacement is not possible, a refund may be offered. Claims made after 48 hours, without the required evidence, or for products that have been used may be rejected.
5. Manufacturing Defects
Manufacturing defects involving pasting, stitching or colour are covered for six months from the purchase date. Send your order details, photographs and a description of the issue. After inspection, an approved in-warranty defect will be repaired at no additional repair cost. Out-of-warranty repairs may be available at an additional cost.
6. Exchange Costs
For an approved size exchange, the customer is responsible for the cost of returning the original product and shipping the replacement product. For an approved wrong-item or delivery-damage claim, Shoe Bespoke will bear the reasonable return and replacement shipping costs.
7. How to Request an Exchange
- Contact customer support within the applicable time limit.
- Provide your order number, customer name, contact number, requested size and reason for exchange.
- Provide photographs or an unpacking video when relevant.
- Wait for approval and return instructions before sending the product.
- Pack the unused product securely in its original packaging with all tags, accessories and the invoice.
Do not send a product before receiving approval. Once the returned item is received and inspected, the approved replacement will be processed.
8. Contact
Email: shoebespoke@gmail.com
Customer Support: +91 98122 27812
By placing an order with Shoe Bespoke, the customer agrees to this Exchange, Damage and Refund Policy.